SHIPPING & RETURNS
Effective date: April 10, 2020
We currently ship to locations in Switzerland.
The following shipping options are available to you:
Standard Shipping (2-3 business days delivery) 7.00 CHF
Free shipping on orders of 50CHF and over within Switzerland.
Our return policy (only valid in Switzerland) lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
- Subscription boxes
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Domani Food, Returns & Exchanges, Via Prati Maggi 4, 6862 Rancate, Switzerland.
To return your product, you should mail your product to: Domani Food, Returns & Exchanges, Via Prati Maggi 4, 6862 Rancate, Switzerland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping costs will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 100CHF, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.